Customer Service / Terms & Conditions / Shipping/ Returns

All sales are final: no exceptions.

Please review all terms and conditions before checking out.

Understand the ingredients, review and take precautions if you have sensitive skin. Our makeup includes Vitamin E and other natural extracts that may cause allergic reactions with some skin. When you agree to purchase you are agreeing to the final sale. 

 

Shipping & Delivery:

          Orders are processed within 1-3 business days. We are not open or process orders on weekends or National U.S. observed Holidays. 

  • Melanie Mills Hollywood offers USPS shipping with the option of Priority or First Class to all 50 U.S. states and International. Shipping costs are actual costs from the USPS based on the weight of item and destination. 
  • Free U.S. & Canada shipping is available for orders over $50 (not eligible for Artist Program discount). Items sent with the Free Shipping option are sent by First Class USPS.
  • Melanie Mills Hollywood is not responsible for packages lost, stolen or misdelivered by the USPS. If you prefer to have insurance coverage for your shipment please choose Priority Mail, First Class does not offer coverage.
  • We are also not responsible for an address that inputted incorrectly by the customer, if your package is returned to our warehouse due to an incomplete or undeliverable address, you will be charged a restocking fee of 20%. We will issue a refund for the price of the product less the 20% restock fee and shipping fees. You will need to replace your order.
  • Shipping times vary and are estimated not a guarantee, for accurate delivery information please track your package once shipped. Any questions regarding delivery should be directed to your local Postal Office. 
  • Please note that International orders if shipped by USPS First Class mail can take 6-8 weeks for delivery. In certain regions, the Postal Service may not deliver but will call for a pickup. If your item is returned due to a non-pick up, you will be charged the 20% restocking fee. 
  • Melanie Mills Hollywood products are made in the USA and all orders ship from our headquarters in California.
Returns
  • Melanie Mills Hollywood is unable to accept returns.Please note all sales are final. 
International Ordering
  •  Melanie Mills Hollywood cosmetics are now available internationally. We use USPS First Class or USPS Priority for the shipping method. 
  • Please note that International orders if shipped by USPS First Class mail can take 6-8 weeks for delivery. In certain regions, the Postal Service may not deliver but will call for a pickup. If your item is returned due to a non-pick up, you will be charged the 20% restocking fee. 
Artist Program Pricing
  • To receive Artist Program pricing, please apply for our Artist Program. Upon acceptance, you will be eligible to receive 30% off your online orders.

 

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